Viewing Cybersecurity From the Consumer’s Perspective

In recent years, cybersecurity has become a major disrupter across the globe. In a business landscape that depends on digitization and accelerated transactions, cybersecurity is crucial to both providers and consumers. Those consumers must consider cyber resilience when shopping for services or products, even if a vulnerability doesn’t directly affect the device itself.

Shifting the Consumer’s Mindset Toward Cybersecurity

Take the Mirai botnet, for example: The malware was used to compromise other users, not the owners of the cameras it originally infected. This represents a significant shift in the consumer’s mindset. In the past, individuals shopping for appliances such as refrigerators and washing machines evaluated products based on specific characteristics related to the functions they were designed to perform. Risk was calculated according to the value the asset would provide and its effectiveness — cyber resilience never entered the discussion.

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